SERVICE, WARRANTY AND INSTALLATION Your soft ice cream machine
At Soft Ice Cream Investment we care about our customers. Our service starts as soon as we deliver your soft ice cream machine. The mechanic who installs the machine is an experienced instructor who will take the time to help you get started. If you have any questions about our machine you can always speak to one of our staff or your service partner. In the unlikely event of a problem with your soft ice cream machine our staff and your local service partner will do everything they can to get it up and running again as quickly as possible, either directly at your location or by bringing a machine to our workshop.
SERVICE CENTER & QUESTIONS
In our service center and on our website you will find all the information you need to keep your soft ice cream machine in top shape. Here you will find user manuals for our NISSEI soft ice cream machines. We have also compiled an easy-to-understand list of FAQs to help you answer your questions.
Our service team is also always available for your questions and assistance by phone or email and will try to help you in any way possible as quickly as possible.
WINTER STORAGE of the soft ice cream machine
Although selling soft ice cream in winter can also be successful, many entrepreneurs focus on selling other products during the cold months. We also offer support in this case. Do you need extra space in winter and will the soft ice cream machine be switched off for a while? Then use our winter storage.
We will be happy to arrange storage of your soft ice cream machine during the winter period. We will provide a frost-free, tidy room. In the meantime, you can use the freed up space in your shop for other purposes. If you wish, we will carry out maintenance on the ice cream machine immediately. After the desired period has elapsed, we will deliver the machine back and it will be in perfect condition again. Ready for another successful season!
END OF SEASON TECHNICAL CHECK AND MAINTENANCE
At the end of the season we also offer a service package where we come to you to check your soft ice cream machine and change the hoses, seals and other things for you. Prepare your machine for the winter break and get it ready for optimal use next season and extend the life of the soft ice cream machine.
CLEANING SERVICE Your soft ice cream machine
Regular cleaning of your soft ice cream machine will keep it in top condition all year round. With the cleaning service from Softeis Investitions, we take this time-consuming task off your hands. So you can be confident that your soft ice cream machine is always ready for a highlight.
If you do not want it and your staff is not trained to do it, we will take care of cleaning your machine. The soft ice cream machine is thoroughly and professionally cleaned every 6 weeks. This means that the cleaning is carried out according to the HACCP standard and then reassembled and lubricated to ensure the best possible performance and service life.
Of course, you can specify when you want the cleaning to be scheduled and we will visit you at a suitable time that causes you as little inconvenience as possible.
We will work to provide you with the best service that is second to none, just as our machines are second to none. Choose only the best when investing in your future.